Refund Policy

We want every shoot to go smoothly. This policy explains how rescheduling, cancellations and refunds work.

Rescheduling

You can reschedule at no cost by letting us know at least 24 hours before your appointment. We will offer the nearest available times.

Cancellations

• Cancellations made 24 hours or more before the appointment are free.
• Cancellations made with less than 24 hours’ notice, or appointments where we cannot get into the property, may be charged a late cancellation fee. We will tell you the amount when we confirm your booking.

Weather

If weather affects exterior, twilight or aerial photography, we will reschedule those services at no cost.

Interior design sessions

Sessions are billed for the hours booked. If a session needs to run longer than planned, we will check with you before continuing, and extra time is billed at the hourly rate.

If something isn’t right

If you are unhappy with any image, tell us within 7 days of delivery. We will re-edit it or, where it makes sense, reshoot the affected rooms at no cost. If a reshoot is not possible, we will discuss a partial refund with you.

How refunds are paid

Approved refunds are returned to the original payment method.

Contact

To reschedule, cancel or raise a concern, email hello@lanternhome.com.